Valoré Terms of Trade

Valoré Warranty - Click on the warranty badges below to view our warranty.

Show More

Terms of Trade

 

Checking Product Specifications

We recommend when the customer receives the sink that they check the dimensions and specifications are correct against the original product dimensions and specifications before installing, cutting a hole or cutting the bench top. Valoré will endeavour to provide the correct product advertised, but the product dimensions or specifications may change without notice to Valoré due to manufacturer changes. 

Nationwide Delivery Freight Free over $100 Including GST

Valoré deliver Nationwide to your address (including rural deliveries and Waiheke Island). Orders over $100.00 including GST are freight free. Orders under $100.00 including GST, have a set charge freight of $8.00 including GST.

Ordering on the Website

Payments are made through the website by using your debit card or credit card. Once the payment has been received, Valoré are sent an email and we will aim to send the sink or accessory out the same day (if it's before 3:00pm or the following day).

 

Pricing on the Website

Pricing on the website may include a 3% charge for credit cards charges from our Stripe or Paypal payment partners. If you would like to pay by bank transfer, please email us with your details and the item(s) you would like to order.

Damages from Courier
Please check the contents in the box for damages or imperfections within 7 days of delivery. If you notice any damage or marks, please contact Valoré within 7 days of delivery on 09 4761134 with your packing slip number or email a photo of the damage to sales@valore.co.nz .

Damages from Pallet Freight (Ceramic Sinks, Granite Sinks or Bulk Sinks)
Please check the contents in the box for damages or imperfections within 24 hours of delivery. If you notice any damage or marks, please contact Valoré with 24 hours of delivery on 09 4761134 with your packing slip number or email a photo of the damage to sales@valore.co.nz .

Returns
If you change your mind and want to return a sink you purchased, you can return the sink to our address along with the original packing slip within 1 month of the sink purchase. We have a restocking fee for the cost of the freight to send the sink out and carton cost. Return sinks need to be sent back in good original resalable condition, with the clips, wastes and accessories sent with the sink. Return freight is arranged by the customer. 

If you have any further questions, please email us at sales@valore.co.nz or phone 09 476 1134.

         Email: sales@valore.co.nz                Phone: +64 09 4761134       Fax: +64 09 4762305                Visit: 17/77 Porana Road, Hillcrest, Auckland

Monday to Thursday 8:30am - 5:00pm & Friday 8:30am - 4:00pm

Photos displayed may not be a true reproduction due to photographic and monitor resolutions. Due to continued product development, Valoré reserves the right to change product specifications and/or dimensions and discontinue products without notice.